Job Description:
- Managing client calls and forward to concerned account managers.
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Research and identify solutions to software issues.
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Diagnose and troubleshoot technical issues.
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Ask customers targeted questions to quickly understand the root of the problem.
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Track computer system issues through to resolution, within agreed time limits.
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Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
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Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
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Provide prompt and accurate feedback to clients.
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Refer to internal database or external resources to provide accurate tech solutions.
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Ensure all issues are properly logged.
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Prioritize and manage several open issues at one time.
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Prepare accurate and timely reports.
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Document technical knowledge in the form of notes and manuals.
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Maintain jovial relationships with clients.
Requirements:
- 1-3 years of experience as a Technical Support, L1 (Application Support) in an IT Company.
- Bachelors in Computer Science or Degree in technical related field.
- Basic experience in coding or software development. Basic SQL query knowledge
- Should possess an excellent communication skill.
- Minimum any web application supported knowledge
- Calling experience
- Good Customer handling skills
Send resume to [email protected]