our support
Being in the market for almost 2 decades, we understand what kind of services and support businesses require to succeed. Our 24/7 support system has been established with the aim of troubleshooting your IT issues, and assisting you with queries that concern your enterprise.
We offer the following services that go hand-in-hand with the support we extend:
Support Through Ticket Management
We, at Cinque Technologies, have a track record of unparalleled after sales support to clients. Our commitment to customers and partners is nurtured through a solid support system using a Ticket Management System.
Customers can simply get in touch with us by posting their tickets through our web portal that doubles as a help desk. Upon receipt of the ticket, our team would promptly attend to it and work towards a solution in the least amount of time possible.
Apart from our in-house support system, we also provide the following services:
WPS and FTS Solutions
We are one of the key solution providers for the UAE Central Bank’s Wages Payment System (WPS) and Fund Transfer System (FTS). By integrating these solutions with the core SYMEX software, customers can reap the benefits of WPS and FTS running alongside their financial systems and reporting. SYMEX-WPS can be integrated with supporting switches for the disbursal of salaries in ports such as ATM machines and POS machines.
Send & Pay
SendPay is our online global remittance system that enables digital remittances through the internet. It is a simplified approach to send money overseas. Appointed agents or banks get access to the system via SendPay & can login to their session using credentials provided by the exchange centre.
Additional Integrated Solutions
Apart from Symex – our core business solution for money exchange houses, we also provide integration of third-party applications ranging from express products like XpressMoney, SpeedRemit & EZRemit to aviation products like flyDubai, as well as banking solutions like AxisBank and so on.
Our value-added services also include third-party SMS API integration, SMS gateway solutions, World-Check AML integration with Symex.
Since Symex already supports the file formats of more than 65 banks around the world, payment order execution of remittance-based transactions is simplified to a great extent resulting in a positive growth in numbers during the entire project life cycle.